Seralago Hotel and Suites

This sprawling hotel complex reflects its family-resort surroundings and motor-court bones with two-story buildings and parking right outside rooms. The property’s name is presented in bright, multi-color lettering that suggests this is a festive place. The interior is bright and fun with tropical plants and large placards promoting Disney and other attractions. An arcade-style game room whirs with flashing lights and video game sounds, adjacent to a mall-style food court with casual dining options and seating. Two large outdoor pools are centers of activity, and the area includes a covered, brightly painted snack bar, kiddy pools, shuffle board, and nearby playground and sand volleyball court. First and foremost, this is a hotel that caters to families exploring all the fun adventures that Orlando offers. It bustles with activity from morning until dark. 

Seralago is located in the heart of Kissimmee near Interstate 4. Walt Disney World Resort, SeaWorld Orlando, and Epcot Center are approximately 10 to 12 minutes away by car or shuttle, and Universal Studios and the Orange County Convention Center are about 15 minutes away. Orlando International Airport is approximately 22 minutes away by car, and the Church Street Station entertainment complex is a half-hour drive. The Gaylord Palms Resort & Convention Center is a four-minute drive, and Old Town can be reached in a 10-minute walk or two-minute drive. The hotel operates a free scheduled shuttle service to Disney, Epcot, Universal, and Lake Buena Vista Mall. The hotel is surrounded by dozens of chain and independent restaurants, several of which can be reached by walking five minutes or less.

Rooms offer plenty of space to move about and if well kept, are perfectly acceptable for a family-oriented, budget-friendly hotel. Beds have wood headboards with matching nightstands, dressers hold tube-style or flat-screen TVs, and small round tables are paired with wooden and upholstered chairs. In some rooms, furnishings are a light pine, while it’s a bit darker in others. Standard Double Rooms typically have blue patterned carpet, floral bedspreads, mauve drapes, and yellow stucco-style walls. Microwaves and wall mirrors are positioned above vanities, while mini-fridges rest below. Bathrooms are rather small with basic white shower/tub combos, beige floor tiles, and green tiles on the walls. Coffeemakers are on hand only in some rooms, but they can be requested from the front desk. Wi-Fi access is included in the daily resort fee, but many guests report that it's spotty. 

Special Kid's Suites are offered and include colorful thematic artwork and second, small bedrooms with twin bunk beds and single beds separated by curtains. Two-Room Suites have separate living rooms with matching upholstered armchairs and sofa beds, wet bars with high-back chairs, and Murphy beds that comes down from the wall. Some suites have whirlpool tubs. 

While generally clean, there is evidence that some rooms are in need of updating and more attention from housekeeping. In some rooms, paint is peeling from rusted exterior doors, furniture is nicked up, and tile grout and caulk could use a good scrubbing. Past guests have complained about everything from broken key readers to drainage issues to leaky air-conditioners. 

Features at Seralago are designed to keep families entertained and on budget, though there is a daily resort fee. It covers parking, a scheduled shuttle service to Disney, Universal Studios, SeaWorld, and Lake Buena Vista Mall, and spotty Wi-Fi. The full-service restaurant is open only for breakfast, which is a hot buffet or a la carte that’s not included in room rates. Children under 10 eat free, however, and there are kids' menus. A general store and food court offer pizza, sandwiches, and other options all day, as well as snacks, gifts, and sundries. The gift shop sells Disney favorites and other mementos. There's a lounge and poolside bar along with two large outdoor pools with adjacent whirlpools and a kiddy pool. 

Other recreational facilities include two tennis courts, a sand volleyball court, sand playground, and an indoor arcade. The fitness center only has a few Lifefitness cardio machines. There's a business center with a computer station and Internet access. Meeting space for up to 50 people is available. Coin-operated laundry, ATM, and vending machines are on-site. An in-house theater offers free movie nights, and concierge services are offered.