Crossroads Inn and Suites

The Crossroads Inn and Suites is a value hotel with a modern, homey vibe. The lobby is outfitted with a stone fireplace, dark stone floors, and large floor-to-ceiling windows giving the space plenty of natural light. There's a small seating area with a brown leather couch and armchair, not to mention free coffee and tea. The breakfast area has high ceilings, brown tile, and wood chairs with red cushions. The serving area has tan granite countertops, and there is a flat-screen TV hung on the wall. Certain architectural features such as wood beams give the room a rustic, mountain lodge character and this cozy, clean hotel draws families and couples on a budget.

The Crossroads Inn and Suites is on the main road in tourist-friendly Gatlinburg, with Sweet Fanny Adams Theatre, Cooter’s Place, and Ripley’s Aquarium of the Smokies all within a five-minute walk. The Gatlinburg Space Needle, Gatlinburg Ziplines, restaurants, and shops are a 15-minute walk from the hotel, and the Gatlinburg Convention Center is a five-minute drive. A 20-minute drive leads to the Tanger Outlets, Dollywood, and the Titanic Museum while the McGhee Tyson Airport is one hour away.

The 78 simple rooms at the Crossroads Inn are pleasant and spacious, with modern, chain-like decor. Tan or red patterned carpet covers the floors, with pale blue or red bed runners picking up the soft blue or red accent walls. Olive green armchairs or couches provide seating and nondescript artwork is displayed on the walls. Mini-fridges and microwaves sit inside mid-tone wood furniture, with 32-inch flat-screen TVs on top, and all rooms have desks with office chairs. Pillow-top mattresses are comfortable and beds have attractive wood headboards. Some rooms have stone fireplaces, jetted tubs, and large living areas. Coffeemakers sit on top of the granite countertops in the bathrooms, which have shower/tub combos along with light colored tile and toiletries. Wi-Fi is free throughout, but the connection can be unreliable. 

One highlight of the property is its large, seasonal outdoor pool with blue tile around the edge and a tan deck with red lounge chairs for seating. There’s also a circular, shallow pool for children. A free hot breakfast is provided and includes cereal, coffee, fruit, waffles, eggs, muffins, and biscuits -- it receives mostly good reviews. Cardio and weight machines are offered in the small fitness center, and there is computer station with a printer for guests' use. Free Wi-Fi and outdoor parking are available; however, some guests complain that the Wi-Fi connection is poor and the speed is slow. The front desk is staffed 24 hours a day and there is a coin-operated laundry room on site as well.