The Springs Resort & Spa

The mid-range property occupies several buildings on large grounds, many of which are low-rise structures along with two-story units. The attractive main building features small stone towers adorning its sides and equally elegant interiors, including an inviting lobby bar occupying an atrium space that's overlooked by two levels of interior hallways with wooden railings. Elegant armchairs as well as velvet and tufted leather sofas are dotted about the space, plus there are high-top tables flanked by bar stools. Area rugs adorn wooden floors, while a large flower arrangement adds a chic touch. Other than this, there's not much else in terms of indoor common spaces -- but there are plenty of corners to relax in on the grounds, be it in a hot pool or on a rocking chair by the fire pit. Guests are a mix of couples and families with kids, as well as some groups of friends. The hot springs are the main attraction, though skiers and hikers also make this their base for enjoying the area. 

The hotel is conveniently situated in Pagosa Springs, a small town surrounded by forests and the San Juan Mountains. It's right by the San Juan River and about a three-minute walk to Pagosa Street, the town's main street that's lined with restaurants and shops. The area is a popular destination for skiing or hiking. Nearby attractions include the Rocky Mountain Wildlife Park (eight-minute drive), Treasure Falls (18-minute drive), the Chimney Rock National Monument (27-minute drive), and Wolf Creek Ski Area (30-minute drive). For entertainment in town, guests can check out the San Juan Historical Museum, which is a 12-minute walk away. Durango-La Plata County Airport is about an hour's drive away. Santa Fe is about a three-hour drive away; Albuquerque is about four hours away; and Colorado Springs is four-and-a-half hours away.

There are four different types of rooms available at the hotel: Classic, Deluxe, Mountain Suite, and EcoSuite, divided between three buildings. They feature a tasteful contemporary look, though decor differs a bit among the different categories. Classic Rooms, for example, were remodeled in 2017 so look fresher. These entry-level rooms are the closest to the pools and bath house. Dark wood furniture pops against light walls and crisp white bedding, while framed black-and-white photos on the walls add an elegant touch, as do tufted leather armchairs. Deluxe Rooms have a more traditional look with classic wooden furnishings and colorful accents like bed skirts. They're larger, adding sitting areas with sofas as well as kitchenettes with sinks, microwaves, mini-fridges, coffeemakers, and toasters. Mountain Suites also have sitting areas and either kitchenettes or full kitchens with four-burner stoves with ovens, full fridges, and microwaves. Some have furnished patios. EcoLuxe Rooms are situated in an eco-building certified to Leadership in Energy and Environmental Design (LEED) Gold standards. They have living areas and kitchenettes. Signature Suites have either kitchenettes or kitchens, and some feature extras like private patios or balconies and fireplaces. Most of them are two-bedroom units. There's even one named after Oprah, a former guest, which has perks like a Jacuzzi tub, jetted shower, and a private sauna.

Standard amenities in all rooms include flat-screen TVs with DirecTV, mini-fridges, coffeemakers, phones, robes, and free Wi-Fi. Bathrooms differ in style, but almost all have shower/tub combos. C.O. Bigelow toiletries are supplied, as are hairdryers. Note that some rooms look tired and show wear. Guests also note maintenance issues in some units.

The stars of the show here, undoubtedly, are the soaking pools. There are 23 different pools, 18 of which are open to all, while five on the Relaxation Terrace are for guests 18 and over. This area also features a waterfall, Roman shower, and jetted tub. Guests have free access to them 24-hours a day. There's a bath house with locker rooms and showers, plus guests get spa robes and upgraded towels. Note that the baths are open to the public (for a fee) and can get crowded. Guests also note inconsistent temperatures to what's publicized.

The resort has a nice spa that offers various treatments like massages, facials, and waxing services. The spa boutique offers a variety of items for sale, including cosmetics, swimwear, and robes. There's a cafe in the pool area serving snacks like hot dogs, nachos, pizza, sandwiches, and other bites, as well as various drinks including smoothies, beer, and wine. There's also a bar in the atrium lobby of the main building. It's a lovely spot for a drink in an elegant setting. Note that breakfast isn't served at the hotel.