Hotel Hacienda de Castilla

Hotel Hacienda de Castillo attracts a variety of budget travelers and families looking to save some money on accommodations; most are out on tours or excursions during the day and just need a place to sleep at night. Folks flying in and out of Cancun, or who are on their way to other destinations, also make up a portion of the clientele. The hotel has a fair amount of business travelers as well, due to its proximity to the city center.

With only 43 rooms on a compact property, the hotel is small and has a relaxed, personalized ambience. There is a well-staffed front desk and a little bit of seating in the lobby, as well as a tour desk where guests can book excursions. A business center with two computers is located in the back of the lobby that guests can use for free. Outside of the lobby are the restaurant and the pool. There is an outdoor patio area lining the restaurant with tables and chairs.

The hotel is made up of white three-story buildings with arches and window railings, and is fairly non-descript from the exterior. There is a small courtyard inside the property with a waterfall and plants where guests can park their cars. The building has security and parking inside the hotel is safe.

The hotel is removed from most attractions and amenities in the area, so guests should be prepared to rent a car, or take buses and taxis. It's a 10-minute drive to the top of the Hotel Zone, with beaches and restaurants, and is within walking distance from a bus stop. There is also a supermarket nearby and some local eateries. Taxis are available 24 hours a day right outside of the hotel.

The hotel is in a working-class, residential area of Cancun. The neighborhood looks a bit rough from the outside but is generally safe, although it is not recommended to walk at night. The hotel is down a side street and can be hard to find. 

The rooms at Hotel Hacienda de Castilla are what’s to be expected at these low prices. The rooms are all the same (standard) and come with two double beds or one king bed. Walls are painted light stucco yellow with minimal art or decoration. The beds have thin and colorful orange tropical bedspreads. The furniture is dark brown and non-descript with a headboard, desk, table and two chairs, and side tables by the bed. Everything is simple here -- there are no coffeemakers, irons or ironing boards, or alarm clocks in the rooms. The rooms do come with two bottles of water and flat-screen TVs.

The bathrooms are small with a separate toilet and stand-up shower stall. The sink area has ample counter space and comes with some toiletries, including a toothbrush and hand soap. Cosmetic issues include missing tiles in some of the bathrooms. Hot water can be spotty and guests have complained of a sewer smell in some of the bathrooms, though on our visit, we found the rooms to be clean and free of odors.

The hotel has a small pool located off of the lobby and restaurant. The pool is rectangular with a small arch and a divider into a shallow children’s area. There are a handful of lounge chairs around the pool, although lounge space is limited. The pool faces a concrete wall.

A long covered patio outside of the restaurant provides tables and chairs where guests can lounge. The restaurant, Cantina La Hija de Villa, serves Mexican food at reasonable prices and is open for breakfast, lunch, and dinner. The restaurant has big-screen TVs and is festively decorated with flags and sombreros. The hotel offers rates that include just breakfast, or all three meals.

There's a decent-size event room that can comfortably accommodate up to 80 people. The room has a bar and a stage area. The hotel hosts weddings, meetings, and other events.

Free Wi-Fi is available in all the rooms and throughout the property. There is free, secure parking in the courtyard and security on the premises.